Shipping policy

 

Last updated: July 21, 2026

No physical shipment

Ownerframe products are delivered digitally. No physical package is shipped, no shipping charge applies, and no shipping address is required for delivery. Billing information may still be collected by the payment provider for payment verification, fraud prevention, or tax purposes.

How delivery works

  1. Complete payment through Shopify Checkout.
  2. Shopify sends an order confirmation to the email entered at checkout.
  3. After payment is confirmed, a separate digital-delivery email provides the secure download link.
  4. The download may also appear on the Thank You or Order Status page.

Delivery is normally initiated within a few minutes of successful payment. Automated fraud review, payment authorization, email-provider delays, or an incorrect email address can delay access.

What is delivered

The Ownerframe AI Operating System is delivered as a ZIP archive containing PDF, DOCX, XLSX, TXT, Markdown, HTML, and CSS files. A compatible device and software capable of opening these formats are required. Begin with the START HERE guide after extracting the archive.

Download access

The purchase currently includes up to five download attempts. Keep a secure backup after downloading. The download link is for the purchasing business and must not be published, forwarded, or shared outside that business.

If the email or download is missing

  1. Allow up to 15 minutes after payment confirmation.
  2. Check spam, junk, promotions, and filtered folders.
  3. Search the inbox for “Ownerframe” or “downloads are ready.”
  4. Confirm that the email entered at checkout is correct.
  5. Contact support@ownerframe.app with the order number and purchaser email.

We aim to respond within two business days. Please do not send payment-card details.

File problems and replacements

If a file is missing, corrupted, or materially defective, contact support with the filename, device, application used, and a screenshot of the error. We will investigate and, when appropriate, provide access instructions or a working replacement.

Updates

A purchase includes the version available at the time of purchase. Future editions, added products, coaching, software subscriptions, and major upgrades are not included unless the product page or a written offer expressly says otherwise. We may provide corrected replacement files when necessary.

Contact

Email: support@ownerframe.app