Refund policy

Last updated: July 21, 2026

Ownerframe products are digital downloads delivered shortly after payment. Nothing is physically shipped or returned.

Before purchasing

Please review the product description, included file formats, technical requirements, license, and this policy before purchasing. The Ownerframe AI Operating System includes downloadable PDF, DOCX, XLSX, TXT, Markdown, HTML, and CSS files.

General digital-product policy

Because purchasers receive immediate access to downloadable intellectual property, completed purchases are generally final after the files have been accessed or downloaded. We do not provide refunds solely because a purchaser changes their mind, does not use the materials, lacks compatible software, or does not achieve a particular business outcome.

When we will review a refund request

Contact us within seven calendar days of purchase if:

  • you were charged more than once for the same purchase;
  • the download cannot be accessed because of a technical problem that we cannot resolve;
  • the delivered files are corrupted and we cannot provide working replacements; or
  • the product delivered is materially different from the product described at checkout.

We may ask for the order number, purchaser email, screenshots, device information, and a description of the issue. Please do not send payment-card details.

Access support before a refund

If a download email is missing, first check spam, junk, and promotions folders. Then contact support@ownerframe.app. We can verify the order, resend the delivery email, or replace a defective file.

Approved refunds

If a refund is approved, it is issued to the original payment method. Your bank or payment provider determines when the funds appear, which commonly takes five to ten business days after processing. Access to the product may be disabled after a refund.

Business results

The product is an educational implementation system. It does not guarantee revenue, cost savings, productivity, accuracy, or any other result. A result that differs from a purchaser's expectations is not, by itself, grounds for a refund.

Statutory rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer law. If local law gives you additional cancellation, conformity, or refund rights, those rights continue to apply.

Contact

Email refund and access requests to support@ownerframe.app with the subject line “Ownerframe order support” and include your order number.